Welcome to Momentum HRT – Policies & Procedures
Momentum High Risk Training Pty Ltd works in partnership with MyneSight Pty Ltd (RTO No. 31900)
Thank you for choosing Momentum High Risk Training (MHRT) as your training program provider. Our training programs are challenging and rewarding experiences and we hope we can fully meet all of your expectations and needs.
At MHRT, we aim to:
Office hours are from 8:00 am to 4:00pm Monday to Friday, out of hours training can be organised by prior arrangement.
Workplace Health and Safety
Safety is the responsibility of each individual at MHRT. To ensure the general safety of all students and staff members, MHRT works to a number of safety requirements which must be adhered to by everyone who accesses our facilities or training programs.
Privacy and Confidentiality
Momentum values your privacy. We will ensure all efforts are made to protect the information we collect, store and use throughout our operation. The way in which we collect information will always remain systematic, consistent and relevant to the operation and in compliance with the Privacy Act 1988.
Code of Conduct
All students are expected to behave in a responsible and courteous manner, considering the needs of other students and Momentum staff. Unacceptable behaviour will not be tolerated and consequences may include the withdrawal of the student from the training program. Any unlawful behaviour will be reported to the police.
Unacceptable behaviour includes, but is not limited to:
Rules in the Training Room
While some training programs may have additional specific rules, the rules listed below are mandatory and must be followed by all students undertaking training at MHRT:
You are responsible for your own personal belongings while attending training. MHRT will not be held responsible for the loss or damage of your own belongings.
Fitness to Work
All students are expected to be responsible for presenting themselves for training in a fit and healthy state.
“Where MHRT is conducting business activities under a stakeholder’s fitness to work management system, the management system setting the higher standard will be the system used. “
Alcohol, Drug and Medication Usage
All students entering the MHRT premises may be required to undertake a random Drug and Alcohol Test. As a requirement of some training programs, students may be expected to undertake a compulsory Drug and Alcohol Test prior to commencing the training as per the client’s requirements. All compulsory testing will be communicated from the client to the student prior to being enrolled in the training program.
The best person to judge if you are fatigued is yourself.
If a student is feeling fatigued to the point that it may affect the health and/or safety of themselves or those around them, they have a responsibility to report the fatigue to their program trainer or MHRT staff member
Where a student believes that another student is fatigued to the point that it may affect the health and/or safety of them and those around them, they have a responsibility to report this to their program trainer or MHRT staff member
Where a program trainer or MHRT staff member observes or is informed of a student’s possible fatigued condition, MHRT will evaluate the situation to determine whether the person’s wellbeing and/or training outcome will be affected. In this case, a possible consequence would be the student’s training being rescheduled.
All training programs offered by MHRT employ competency-based training methodologies. Competency-based training is a form of training and assessment that aims to produce a workforce equipped with the knowledge and skills required by industry.
To be assessed as competent, success must be achieved in all elements of the unit or competency (standard) relevant to the program being delivered. These units of competency have been developed and maintained by the relevant industries in conjunction with a number of state and federal industry training bodies. These units of competency and the associated qualifications are nationally recognised.
Recognition of Prior Learning
Under the Australian Qualifications Framework, competencies may be attained in a number of ways including formal and informal training, education, work experience of general life experience.
MHRT is committed to offering and raising a student’s awareness of our processes for:
Recognised Prior Learning (RPL) is a pathway for a student to show evidence of competency against relevant unit/s of competency. They must have evidence of previously attained skills and knowledge, which are assessed against varied methods appropriate to the individual, by an assessor with the applicable expertise in the subject, content of skills area, as well as knowledge of and experience in RPL assessment.
Mutual Recognition is the acceptance and recognition of Qualifications and Statements of Attainment issued by another registered training organisation.
Contact your trainer or a MHRT staff member if you wish to explore the process for recognising your prior learning.
Access and Equity
All MHRT training programs have been designed to consider the varying needs of our students. Ways we offer access and equity assistance is offered to MHRT students include, but are not limited to:
If you require any assistance to ensure the successful completion of your training program, please contact your program trainer or MHRT staff member.
Students may require assistance to enter or continue in a training program offered by MHRT. Delivery methods and assessment processes will be adapted so that each student has the opportunity to achieve competence.
MHRT will endeavour to make all reasonable considerations for students in their rights to access and equity where practical, with consideration to the physical and financial constraints of our business, without prejudice or being to the broader group of students.
MHRT will aim to:
Training and Assessment
All training and assessment activities conducted on MHRT’s behalf shall be conducted to ensure:
Fees, Charges and Refund Procedure
All course cancellation notices must be received in writing
If no medical certificate is produced for non-attendance, full fees will be charged. Non-attendance refund is at the discretion of Momentum High Risk Training
Course dates and fees are subject to change without prior notice
If Momentum High Risk Training needs to cancel a course due to measures beyond their control (for example: severe weather event, damage to facilities or other reason), participants will be given the choice to reschedule their training to another available date or be provided with a full refund
If a Not Yet Competent (NYC) result is given, the participant will be able to re-sit the assessment at no cost. If another Not Yet Competent (NYC) result is given at this point, the participant will be required to re-sit the assessment at cost.
Issuance of Program Awards
Please see link to MyneSight’s Student Handbook – page 7
Student Identifier Scheme (Unique Student Identifier)
Please see link to MyneSight’s Student Handbook – page 7-9
Complaints and Appeals
All complaints will be treated in a confidential and timely manner.
Complaints against Momentum High Risk Training:
Where the student is not satisfied with the quality of service that MHRT have offered, and MHRT have been unable to answer your questions adequately, the following services may be of assistance:
Training Ombudsman Queensland: 1300 306 699 or www.ombudsman.qld.gov.au
Office of Fair Trading: 13 QGOV (13 74 68) or www.fairtrading.qld.gov.au
RTO Registration Details: www.training.gov.au
Australian Skills Quality Authority: 1300 701 801
If you have any feedback about us, please feel free to contact us via:
4 Presto Avenue
Thank you for choosing Momentum HRT as your training provider. We look forward to working with you!